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Welcome to the Red Rose Rock Shop & Dick's Rock Museum "Return Policy" page.

Your satisfaction is guaranteed!

If you are not satisfied with your purchase for any reason, please contact us immediately for a return authorization.  Return the items in original condition postmarked within 10 days of receipt.   Items will be refunded or exchanged for web-store credit.  Shipping fees are non-refundable in any case.  

If your item(s) arrive in a damaged condition, save ALL the boxes and packing materials, as well as the items, and contact us immediately.  You must save all packing materials in the event that a postal or insurance inspector needs to see them for insurance purposes.  

We want you to be a satisfied customer and will work with you to resolve any issues as quickly as possible.

Please feel free to email us, call or stop in if you have any questions or comments at all.

Email address:  orders@redroserockshop.com 

Phone:  970.586.4180

Shop location:  490 Moraine Ave. in Estes Park, CO  80517

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Copyright ©  2008 Red Rose Rock Shop

Last Update: 31 March 2008